HarborClearing

Refund Policy

At HarborClearing, we are committed to delivering delicious experiences with every order. If you are not completely satisfied with your recent purchase from us, this Refund Policy explains how refunds and credits are handled for online orders, delivery, and in-store purchases. Our goal is to resolve issues quickly and fairly, while maintaining the quality you expect from a Pizzeria that cares about its guests.

Eligibility and timeframes: You may request a refund or credit within 14 days from the date of purchase if you received incorrect, damaged, or unsatisfactory items. For dine-in experiences, refunds are considered only for items that were not consumed and in their original condition if reported immediately to a staff member. For online orders and delivery, a refund or store credit may be issued when the delivered items do not meet the stated product description, are missing components, or arrive in a visibly compromised state.

How to request a refund: To start a claim, please contact us at +44 161 555 1234 or reach out via our website at harborclearing.xyz. Include your order number, a brief description of the issue, and, if possible, photos of the problem. Our team will review your request within 2 business days and notify you of the outcome. If a refund is approved, it will be issued to the original payment method or as store credit in £, depending on your preference and the nature of the purchase.

What qualifies for a refund or credit:

• Wrong item delivered or missing components from your order.
• Items arrive damaged or spoiled upon delivery.
• Quality concerns about taste, temperature, or overall presentation that are verified by photos or staff assessment.

What does not qualify:

• Refunds for items enjoyed or opened and not returned with the packaging.
• Promotional or discount items unless the dispute concerns a defect or missing component.
• Delivery fees or taxes unless the entire order is refunded for a qualifying reason.

Processing times: Approved refunds or credits are typically issued within 5–7 business days after approval, depending on your bank or card issuer. If you chose store credit, it will be issued immediately upon approval and usable toward future orders placed at harborclearing.xyz.

Non-ic beverage policy: To align with family-friendly dining, all beverages referenced in this policy refer to juices options such as soft drinks, juice, or water. We do not offer ic beverages in this policy context, and any references to drinks are to juices selections.

Important notes: We reserve the right to request additional information or replacement items in the event of a dispute. Decisions regarding refunds are final for each order and are determined at the discretion of the management team. This policy is effective immediately and applies to orders placed with HarborClearing for delivery, takeout, or dine-in experiences.

Contact information and location: If you have questions or need to discuss a refund, please contact us at +44 161 555 1234 or visit harborclearing.xyz. Our teams are available to assist you promptly.

Company details for reference (for refunds or credits):

Last updated: October 10, 2025